Privacy Policy

Your Privacy is Our Priority

We believe in complete transparency about how we collect, use, and protect your personal information. Your data belongs to you.

Last updated: 2025-01-10

Information We Collect

We collect only the information necessary to provide and improve our service. This includes: account information (name, email), learning progress data, usage analytics (anonymized), and technical data (browser type, IP address for security). We never collect sensitive personal data without explicit consent.

How We Use Your Information

Your information helps us: personalize your learning experience, track and analyze your progress, communicate important updates, improve our platform based on usage patterns, ensure security and prevent fraud. We never sell your data or use it for advertising.

Information Sharing

We do not sell, trade, or rent your personal information. We may share data only with: essential service providers (under strict confidentiality), legal authorities when required by law, or with your explicit consent. All third parties must adhere to our privacy standards.

Data Retention

We retain your personal data only as long as necessary to provide our services or comply with legal obligations. You can request deletion of your account and associated data at any time. Some anonymized data may be retained for analytics and service improvement.

Data Security

We implement industry-standard security measures including: encryption of data in transit and at rest, regular security audits and penetration testing, strict access controls and authentication, continuous monitoring for threats. While no system is 100% secure, we work tirelessly to protect your information.

Your Rights

Under GDPR and other privacy laws, you have the right to: access your personal data, correct inaccurate information, request deletion (right to be forgotten), restrict or object to processing, data portability, withdraw consent at any time. Contact our DPO to exercise these rights.

Cookies and Tracking

We use essential cookies to maintain your session and preferences. Analytics cookies help us understand usage patterns (you can opt out). We do not use advertising cookies or tracking pixels. You can manage cookie preferences in your browser settings.

Third-Party Services

We use carefully selected third-party services for: payment processing (Stripe), email delivery (SendGrid), analytics (privacy-focused alternatives to Google Analytics). Each service is vetted for privacy compliance and data protection standards.

Children's Privacy

Users under 13 require parental consent. We collect minimal data from young users and implement additional protections. Parents can review and manage their child's information. We comply with COPPA and similar regulations worldwide.

International Data Transfers

Your data may be processed in countries outside your residence. We ensure adequate protection through: EU Standard Contractual Clauses, Privacy Shield frameworks where applicable, and careful selection of data processors. Your rights remain protected regardless of processing location.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be notified via email and platform notifications. Continued use after changes constitutes acceptance. Previous versions are available upon request.

Contact Us

For privacy concerns, questions, or to exercise your rights, please contact our Data Protection Officer. We respond to all privacy inquiries within 30 days.

SkillNest SAS

Avenue de l'Europe, 13090 Aix-en-Provence, France

Email: [email protected]

Data Protection Officer

Privacy at a Glance

Minimal Data Collection

We only collect what's essential for learning

You're in Control

Access, export, or delete your data anytime

Security First

Enterprise-grade protection for your information

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