Your Privacy is Our Priority
We believe in complete transparency about how we collect, use, and protect your personal information. Your data belongs to you.
Information We Collect
We collect only the information necessary to provide and improve our service. This includes: account information (name, email), learning progress data, usage analytics (anonymized), and technical data (browser type, IP address for security). We never collect sensitive personal data without explicit consent.
How We Use Your Information
Your information helps us: personalize your learning experience, track and analyze your progress, communicate important updates, improve our platform based on usage patterns, ensure security and prevent fraud. We never sell your data or use it for advertising.
Data Retention
We retain your personal data only as long as necessary to provide our services or comply with legal obligations. You can request deletion of your account and associated data at any time. Some anonymized data may be retained for analytics and service improvement.
Data Security
We implement industry-standard security measures including: encryption of data in transit and at rest, regular security audits and penetration testing, strict access controls and authentication, continuous monitoring for threats. While no system is 100% secure, we work tirelessly to protect your information.
Your Rights
Under GDPR and other privacy laws, you have the right to: access your personal data, correct inaccurate information, request deletion (right to be forgotten), restrict or object to processing, data portability, withdraw consent at any time. Contact our DPO to exercise these rights.
Third-Party Services
We use carefully selected third-party services for: payment processing (Stripe), email delivery (SendGrid), analytics (privacy-focused alternatives to Google Analytics). Each service is vetted for privacy compliance and data protection standards.
Children's Privacy
Users under 13 require parental consent. We collect minimal data from young users and implement additional protections. Parents can review and manage their child's information. We comply with COPPA and similar regulations worldwide.
International Data Transfers
Your data may be processed in countries outside your residence. We ensure adequate protection through: EU Standard Contractual Clauses, Privacy Shield frameworks where applicable, and careful selection of data processors. Your rights remain protected regardless of processing location.
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be notified via email and platform notifications. Continued use after changes constitutes acceptance. Previous versions are available upon request.
Contact Us
For privacy concerns, questions, or to exercise your rights, please contact our Data Protection Officer. We respond to all privacy inquiries within 30 days.
SkillNest SAS
Avenue de l'Europe, 13090 Aix-en-Provence, France
Email: [email protected]
Data Protection Officer
Privacy at a Glance
Minimal Data Collection
We only collect what's essential for learning
You're in Control
Access, export, or delete your data anytime
Security First
Enterprise-grade protection for your information
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